lestariTerms of Use

We at lestari set out these terms to define how our platform operates, what we require from account holders, and how disputes are resolved. When you access lestari, you agree to these terms in full. Our service is available only where local law permits online gaming and wagering. Users are responsible for verifying that their access and use of lestari comply with their own jurisdiction's law.

These terms cover account opening, deposits and withdrawals, market settlement, bonus conditions, and dispute resolution. We enforce these terms consistently across all users in Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other supported regions. If any term conflicts with your local law, that local law takes precedence for you, but the remainder of these terms remain in effect.

We update these terms from time to time. Continued use of lestari after an update means you accept the new terms. We recommend reviewing this page periodically to stay informed of any changes.

Account Opening and Verification on lestari

To open an account on lestari, you must provide a valid email address and phone number. We send a verification code to confirm ownership. You must be of legal age in your jurisdiction to access our platform. During your first deposit, we require your full name, ID type, ID number, and date of birth for identity verification. This information is encrypted and stored securely. We do not share your personal data with third parties except where required by law or to process your payment.

Your lestari account is personal and non-transferable. You are responsible for keeping your password confidential. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from unauthorized access if you failed to protect your password. You may close your account at any time by requesting closure via in-app help or email. Upon closure, any remaining balance is returned to your linked payment method within one standard clearing window.

Deposits and Payment Methods on lestari

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet. All deposits are processed at the exchange rate and fees set by your payment provider. lestari does not charge deposit fees. Your balance is credited to your lestari account immediately upon payment confirmation. Deposits are non-refundable except where required by law or in cases of processing error.

We reserve the right to refuse or cancel any deposit if we suspect fraud, money laundering, or violation of these terms. If a deposit is cancelled, funds are returned to your payment method within one standard clearing window. Minimum and maximum deposit amounts are displayed in your lestari account and may vary by payment method and region.

Withdrawals and Settlement on lestari

You may withdraw your lestari balance to any linked payment method at any time. Withdrawals are processed fee-free. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) are credited within minutes. Bank transfers route to your registered account and clear within one standard business day depending on your bank's processing schedule. We do not guarantee withdrawal timing beyond these standard windows.

We may delay or refuse a withdrawal if we suspect fraud, if your account is under review, or if you have an outstanding dispute. We will notify you of any delay and the reason for it. Withdrawals are subject to verification windows — we may request additional documentation to confirm your identity before processing. Once a withdrawal is confirmed and sent to your payment provider, we are not responsible for delays caused by your bank or payment provider.

Market Rules and Settlement on lestari

Sportsbook Markets on lestari

Our sportsbook covers football (Liga 1, Piala Indonesia, Champions League, Premier League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Odds are set according to market conditions and update live during events. All stakes are settled according to official results published by the relevant governing body. If an official result is disputed or overturned, we settle according to the final confirmed result.

Markets may be suspended or voided if an event is postponed, cancelled, or significantly altered. If a market is voided, your stake is returned to your lestari balance. Partial markets (e.g., first-half results) settle independently of full-match results. We do not offer time guarantees for settlement — markets settle when official results confirm, which may take hours or days depending on the event.

Live-Dealer Casino and Slot Games on lestari

Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) use certified random-number generation and multi-camera feeds. All outcomes are determined by the game mechanics and RNG, not by dealer discretion. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display their RTP (return-to-player) percentage before play. All spins are independent and determined by RNG. We do not offer guaranteed outcomes or fixed results.

Casino and slot results settle instantly. Your balance updates immediately after each hand or spin. If a technical error occurs during play, we investigate and settle according to the game logs. We reserve the right to void any outcome if we detect fraud, system malfunction, or violation of these terms.

Bonus Terms on lestari

We may offer promotional bonuses from time to time. Any bonus offer includes specific terms — wagering requirements, eligible games, expiration dates, and withdrawal conditions. Bonuses are credited to your lestari account and must be used according to the stated terms. If you do not meet the wagering requirement before expiration, the bonus is forfeited. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated in the offer.

We at lestari enforce these terms consistently to protect all account holders and maintain fair play across our platform.

Dispute Resolution and Jurisdiction on lestari

If you have a dispute with lestari, contact our support team via in-app help or email. We will investigate and respond within a reasonable timeframe. If we cannot resolve the dispute informally, either party may escalate to formal dispute resolution. We do not offer arbitration or mediation services; disputes are resolved according to the law of the jurisdiction where lestari operates.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access lestari from a prohibited jurisdiction, we may suspend or close your account without notice. Any funds in your account will be returned to your linked payment method within one standard clearing window.

Prohibited Conduct on lestari

We prohibit the following conduct on lestari: fraud, money laundering, collusion with other users, use of automated tools or bots, account sharing, and any attempt to manipulate markets or game outcomes. We monitor accounts for suspicious activity and may suspend or close any account we believe violates these terms. If we close your account due to prohibited conduct, any remaining balance may be forfeited.

We reserve the right to modify these terms, suspend or close accounts, refuse service, and take any action we deem necessary to protect lestari and its users. We will notify you of material changes to these terms via email or in-app notification. Continued use of lestari after notification means you accept the changes.